Service

Relying on a professional technical team composed of industry experts with more than 10 years of experience and rich project practice, we are committed to providing customers with all-round, in-depth and customized technical consulting services that cover the entire life cycle of their projects. Whether customers are in the early stage of project initiation, facing confusion in product selection, or encountering intractable technical difficulties in the process of project promotion, our technical consultants can provide one-on-one professional docking services. We will first conduct a comprehensive investigation and analysis of the customer’s industry attributes, business scale, actual business scenarios and core needs, and combine the latest industry development trends, technical specifications and policy requirements to put forward scientific, feasible and targeted technical recommendations. For example, in the field of intelligent manufacturing, we will help customers analyze the compatibility between existing production equipment and new technical solutions, evaluate the investment return ratio of technical transformation, and provide detailed implementation guidelines for equipment upgrading and process optimization. In the new energy sector, we will focus on issues such as energy efficiency improvement, safety control and environmental protection compliance, and assist customers in formulating technical schemes that balance performance, cost and risk. Our technical consulting services not only stay at the level of providing suggestions, but also include follow-up tracking and guidance. We will timely respond to the new technical problems encountered by customers in the process of scheme implementation, adjust and optimize the scheme according to the actual situation, and ensure that the technical scheme can be smoothly landed and play its maximum value, laying a solid foundation for the stable development of customers’ business.

We have built a sound product R&D system covering demand research, scheme design, prototype development, sample testing and mass production conversion, and assembled a team of senior R&D engineers who are proficient in various professional fields. When providing product R&D services for customers, we always take customer needs as the core and adhere to the principle of “customization + innovation”. The whole R&D process starts with in-depth demand research: our R&D team will communicate with customers repeatedly, sort out and refine customer needs, clarify product functional positioning, performance indicators, target user groups and market launch time, and form a detailed demand analysis report. On this basis, the team will carry out scheme planning and design, put forward multiple sets of alternative schemes, conduct technical feasibility demonstration, cost accounting and risk assessment for each scheme, and finally determine the optimal R&D scheme in conjunction with customers. In the prototype development stage, we use advanced R&D equipment and precision processing technology to quickly make product prototypes, and conduct strict functional testing, performance testing and reliability testing on the prototypes. For the problems found in the testing process, we will quickly adjust and optimize the design to ensure that the prototype meets the pre-determined technical indicators. After the customer confirms the prototype, we will carry out sample trial production, further verify the rationality of the product structure and the stability of the production process, and provide a complete set of technical data and production process documents for the subsequent mass production. Throughout the R&D process, we will maintain close communication with customers, timely feedback the R&D progress and key technical points, and ensure that the final R&D product fully meets the customer’s expectations, while taking into account the product’s stability, compatibility, scalability and market competitiveness.

We have invested a lot of resources to build several standardized production bases with advanced equipment and complete supporting facilities, covering an area of thousands of square meters. The production bases are equipped with a full set of automated production lines, precision testing equipment and intelligent warehousing systems, which can realize the whole-process automated production from raw material input to finished product output, greatly improving production efficiency and product consistency. At the same time, we strictly comply with the ISO9001 quality management system and relevant industry standards, establish a strict quality control system covering the whole production process, and implement full-process quality supervision from raw material procurement, incoming inspection, production process control to finished product inspection and delivery. In terms of raw material procurement, we have established long-term and stable cooperative relations with well-known suppliers at home and abroad, formulated strict supplier access standards and raw material inspection standards, and conducted strict inspection on each batch of incoming raw materials to ensure that the raw materials meet the product production requirements. In the production process, we implement the “one-piece flow” production mode, set up quality inspection points at key production links, and conduct real-time inspection on semi-finished products and finished products to find and solve quality problems in a timely manner. For the finished products, we will conduct a comprehensive performance test, reliability test and appearance inspection, and only the products that pass all the tests can be put into storage and delivered. We can flexibly respond to customers’ different production capacity needs, whether it is small-batch trial production or large-batch mass production, we can formulate a reasonable production plan, optimize the production process, ensure that the products are delivered on time and with high quality. In addition, we pay attention to the environmental protection and energy conservation of the production process, adopt environmentally friendly production materials and energy-saving production equipment, and actively fulfill the social responsibility of enterprises, providing customers with green and high-quality production and manufacturing services.

We firmly believe that high-quality after-sales service is an important part of customer satisfaction and long-term cooperation, so we have established a sound and efficient after-sales support system, and built a professional after-sales service team composed of technical salesmen with rich experience and good service awareness. The team provides 7×24-hour rapid response services, and customers can contact us through hotline, email, online customer service and other multiple channels.     No matter when and where customers encounter problems in the process of product use, we can respond in the shortest time and provide effective solutions. Our after-sales support services cover a full range of links, including product installation and commissioning, fault diagnosis and maintenance, technical training and spare parts supply. In case of product faults, our after-sales engineers will first conduct remote fault diagnosis through telephone, video and other ways, and guide customers to solve simple faults by themselves. We also provide regular technical training services for customers, according to the customer’s actual needs and the technical level of the relevant personnel, formulate personalized training plans, and conduct systematic training on product use, daily maintenance, fault handling and other aspects, so as to improve the customer’s ability to use the product independently. In addition, we have established a professional spare parts warehouse, with sufficient inventory of various common spare parts and key components, which can ensure the timely supply of spare parts and provide a strong guarantee for the smooth progress of after-sales maintenance work. Our ultimate goal is to solve the worries of customers and ensure the smooth operation of customers’ businesses, so as to enhance customer experience and establish long-term and stable cooperative relations with customers.