After-sales Support Services

We firmly believe that high-quality after-sales service is an important part of customer satisfaction and long-term cooperation, so we have established a sound and efficient after-sales support system, and built a professional after-sales service team composed of technical salesmen with rich experience and good service awareness. The team provides 7×24-hour rapid response services, and customers can contact us through hotline, email, online customer service and other multiple channels.     No matter when and where customers encounter problems in the process of product use, we can respond in the shortest time and provide effective solutions. Our after-sales support services cover a full range of links, including product installation and commissioning, fault diagnosis and maintenance, technical training and spare parts supply. In case of product faults, our after-sales engineers will first conduct remote fault diagnosis through telephone, video and other ways, and guide customers to solve simple faults by themselves. We also provide regular technical training services for customers, according to the customer’s actual needs and the technical level of the relevant personnel, formulate personalized training plans, and conduct systematic training on product use, daily maintenance, fault handling and other aspects, so as to improve the customer’s ability to use the product independently. In addition, we have established a professional spare parts warehouse, with sufficient inventory of various common spare parts and key components, which can ensure the timely supply of spare parts and provide a strong guarantee for the smooth progress of after-sales maintenance work. Our ultimate goal is to solve the worries of customers and ensure the smooth operation of customers’ businesses, so as to enhance customer experience and establish long-term and stable cooperative relations with customers.